Privacy policy

Who we are

Trinity Prints (22 The Brow, BD13 5FA, United Kingdom) is the data controller for personal information collected through this website. Contact us at hello@trinityprints.co.uk with any privacy questions.

What we collect and why

Order details (name, email, phone, delivery and billing address, items purchased) so we can fulfil your order, send updates, handle returns and keep the records the law requires. Payments are processed by Shopify and its payment partners: we never see or store your full card details.

If you sign up to our emails, your email address so we can send offers and new releases. You can unsubscribe at any time.

With your consent, information about how you use the site (pages viewed, basket activity, how you arrived, such as from an advert) to improve the shop and measure our advertising.

Who we share it with

Shopify (our ecommerce and checkout platform), Gelato (who print and deliver your order), and their delivery partners, only as needed to make and send your order.

Vercel (website hosting). Google (Analytics and Ads) and Pulse Analytics (our own measurement tool), only if you allow analytics or advertising cookies. Where we measure advertising, personal details such as email addresses are hashed (encrypted one-way) before being shared.

We don't sell your personal information.

Cookies

Essential cookies run the basket and checkout. Analytics and advertising cookies are only set if you accept them in our cookie banner. You can change your choice at any time using "Cookie settings" in the footer.

How long we keep it

Order records are kept for six years for tax and accounting purposes. Marketing preferences are kept until you unsubscribe. Analytics data is kept for up to 26 months.

Your rights

You can ask to see, correct or delete your information, object to its use, or withdraw consent at any time by emailing hello@trinityprints.co.uk. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).